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Built on Continuous Improvement
Dispatch SMART Verified Facility recognizes organizations that are committed to strengthening waterslide and attraction dispatch through active program use, independent evaluation, and continuous improvement.
Rather than rewarding a perfect audit score, this recognition highlights facilities that are willing to assess their operations, respond to what they learn, and keep improving over time.
Active Implementation
Facilities are using the Dispatch SMART program as part of their actual operations — not simply completing a one-time training.
Independent Evaluation
Verified facilities participate in at least one annual assessment or review to help identify strengths, opportunities, and next steps.
Continuous Improvement
Recognition reflects a willingness to learn, respond, and strengthen the dispatch system over time — not just perform for a score.
ALL About Dispatch Smart Verification...
The "Verified" Overview
View 2026 Dispatch Smart Verified Facilities
The Verification Framework
Learn about what "verified" means, why we intentionally designed it differently, and what verification is and isn't here.
The Verification Framework
View 2026 Dispatch Smart Verified Facilities
The Verification Framework
Learn about the verification process, the framework used, and verification integrity here.
The Verification Criteria
View 2026 Dispatch Smart Verified Facilities
View 2026 Dispatch Smart Verified Facilities
Learn about the verification criteria and other FAQ's here.
View 2026 Dispatch Smart Verified Facilities
View 2026 Dispatch Smart Verified Facilities
View 2026 Dispatch Smart Verified Facilities
See the amazing Dispatch Smart Verified Facilities (DSVF) for this year here!
The Verified Overview...
What does "Verified" mean?
Verification Is About the Process — Not a Perfect Score
Dispatch SMART Verified Facility recognition does not depend on achieving a predetermined assessment score, maintaining an injury-free record, or avoiding operational findings. (Although...injury reduction, reduced claims, and safer and more efficient operations is part of our goals!)
Instead, verification recognizes facilities that:
- actively implement Dispatch SMART,
- invite independent evaluation,
- review what they learn,
- respond to identified opportunities,
- and continue working to strengthen performance over time.
Finding opportunities for improvement does not prevent verification. Ignoring them might.
Why We Designed Verification Differently
Recognizing Learning Instead of Rewarding a Number
Traditional safety awards and score-based recognition programs can unintentionally encourage organizations to focus on the metric rather than the work behind it. The traditional approach can create short cuts, catering to audits, and lead to a lack of learning and improvement.
Dispatch SMART Verified Facility takes a different approach.
The goal is to recognize organizations that demonstrate:
Transparency. Engagement. Learning. Response. Improvement.
Strong operations are not defined by never finding problems. They are defined by the ability to identify, understand, and respond to them.
What Verification is...and isn't...
Dispatch SMART Verified Means:
✓ The facility actively uses Dispatch SMART
✓ The facility participates in independent evaluation
✓ Leadership reviews findings and opportunities
✓ The facility demonstrates response and improvement
✓ The facility remains engaged in continuous learning
Dispatch SMART Verified Does Not Mean:
✕ The facility achieved a perfect assessment score
✕ The facility has no identified operational concerns
✕ The facility has never experienced an incident or injury
✕ ALIVE Solutions guarantees the safety of the facility
✕ Verification replaces regulatory, manufacturer, or other operational requirements
The Verification Framework
The Verification Framework
How the Verification Process Works:
IMPLEMENT
Put Dispatch SMART into practice.
ASSESS
Participate in annual independent evaluation.
LEARN
Understand what the findings reveal.
RESPOND
Take meaningful action on opportunities.
IMPROVE
Strengthen the dispatch system.
REPEAT
Continue the cycle each year.
What if An Assessment Identifies Something?
Finding an Opportunity for Improvement Does Not Mean Failing Verification
The purpose of assessment is to create visibility into how the operation is actually functioning.
Identifying a weakness, inconsistency, or improvement opportunity does not automatically prevent a facility from becoming verified.
Instead, verification considers what happens after the finding is identified.
Does the organization review it?
Does leadership understand it?
Does the facility respond appropriately?
Does something change, get tested, monitored, or improved?
That is the behavior Dispatch SMART Verified Facility is intended to recognize.
Verification Integrity
Maintaining the Integrity of Verification
Dispatch SMART Verified Facility status may be withheld, suspended, or not renewed when a facility:
- is no longer actively implementing Dispatch SMART,
- does not participate meaningfully in the verification process,
- knowingly provides inaccurate or misleading information,
- does not review or appropriately respond to significant identified concerns,
- or otherwise fails to meet annual verification requirements.
Importantly, an incident, injury, or low assessment score alone would not automatically eliminate verification.
Our goal is to reinforce the learning culture while protecting the credibility of the designation.