Terms of use

Last Updated: September 2026

Welcome to ALIVE Solutions.

These Terms of Use (“Terms”) govern your access to and use of www.alive-solutions.com and any websites, online courses, digital resources, training materials, products, services, or online platforms operated by ALIVE Solutions Inc. (“ALIVE Solutions,” “Company,” “we,” “us,” or “our”).

Please read these Terms carefully.

By accessing or using our website or services, purchasing a product or program, registering for training, or clicking to accept these Terms where that option is provided, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

Our website and online services are intended primarily for adults, professionals, businesses, organizations, and individuals authorized to participate in ALIVE Solutions programs.

If you enter into a purchase, agreement, registration, or other transaction with ALIVE Solutions, you represent that you have the legal authority to do so personally or on behalf of the organization you represent.

We may update these Terms periodically to reflect changes in our services, business practices, or legal requirements.

When changes are made, we will update the Last Updated date at the top of this page.

Your continued use of the website or services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

You agree to use our website and services only for lawful purposes.

You may not:

• Use our website or services in violation of applicable law. 
• Attempt to gain unauthorized access to accounts, systems, networks, or information. 
• Interfere with the operation or security of our website or services. 
• Introduce viruses, malicious code, automated scraping tools, or other harmful technology. 
• Impersonate another person or organization. 
• Submit false, misleading, unlawful, abusive, or infringing material. 
• Use our materials or services in a manner that violates our intellectual property rights or the rights of others. 
• Attempt to reproduce, distribute, resell, sublicense, or commercially exploit ALIVE Solutions content except where expressly authorized in writing. 

We may suspend or terminate access to our website, courses, accounts, resources, or services if we reasonably believe these Terms have been violated.

Certain services may require you to create an account or provide registration information.

You agree to provide information that is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.

You may not share login credentials with individuals who are not authorized to access the applicable program or service.

If you believe your account has been compromised, please contact us promptly.

Unless otherwise stated, the website and all materials provided by ALIVE Solutions are owned by or licensed to ALIVE Solutions and are protected by applicable copyright, trademark, trade secret, and other intellectual property laws.

This includes, without limitation:

• Course content 
• Training materials 
• Videos 
• Presentations 
• Manuals 
• Worksheets 
• Assessments 
• Reports 
• Graphics 
• Images 
• Articles 
• Research 
• Data presentations 
• Certification materials 
• Processes 
• Frameworks 
• Methodologies 
• Models 
• Program names 
• Logos 
• Designs 
• Operational tools 
• Educational resources 
• Proprietary concepts and terminology 

Collectively, these materials are referred to as “ALIVE Content.”

Except as expressly permitted by ALIVE Solutions, your purchase, registration, or access gives you a limited, non-exclusive, non-transferable license to use ALIVE Content for the purpose for which it was provided.

Ownership of ALIVE Content does not transfer to you.

ALIVE Solutions training and educational materials are provided for the use of the individual or organization that purchased or was granted access to them.

Unless ALIVE Solutions provides written permission, you may not:

• Copy or reproduce course materials. 
• Record or redistribute training. 
• Share login credentials. 
• Upload course materials to shared drives, websites, learning platforms, artificial intelligence systems, databases, or other repositories for use outside the authorized program. 
• Distribute worksheets, manuals, videos, presentations, or other resources to unauthorized individuals. 
• Modify ALIVE Content and represent it as your own. 
• Create derivative training programs substantially based upon proprietary ALIVE Solutions materials. 
• Resell or commercially distribute ALIVE Content. 
• Remove copyright, trademark, confidentiality, or proprietary notices. 

Organizations purchasing multi-user or facility-wide programs may use materials according to the license, proposal, agreement, or program terms provided with that purchase.

If those program-specific terms conflict with these Terms, the program-specific agreement controls.

ALIVE Solutions names, logos, program names, service names, graphics, and other identifying marks are trademarks or proprietary branding of ALIVE Solutions unless otherwise indicated.

This may include names associated with ALIVE Solutions programs, assessments, certifications, frameworks, and educational systems.

Nothing on our website grants permission to use ALIVE Solutions trademarks, logos, program names, or branding without prior written authorization.

ALIVE Solutions provides education, training, consulting, assessment, operational-performance resources, leadership development, human-performance education, research, and professional services.

General website content, articles, newsletters, videos, courses, and educational resources are provided for educational and informational purposes.

They should not be interpreted as legal, medical, engineering, architectural, regulatory, insurance, financial, or other licensed professional advice unless the applicable service expressly provides otherwise.

You are responsible for determining whether information is appropriate for your circumstances and for obtaining advice from qualified professionals when necessary.

Aquatic facilities, waterparks, attractions, pools, and recreational environments involve operational conditions and risks that vary substantially between facilities.

ALIVE Solutions educational materials, courses, resources, assessments, and recommendations are not a substitute for:

• Applicable federal, state, and local laws. 
• Codes and regulations. 
• Manufacturer instructions. 
• Engineering requirements. 
• Facility-specific policies and procedures. 
• Emergency action plans. 
• Required inspections and maintenance. 
• Qualified professional judgment. 
• Appropriate employee training and supervision. 

Facility owners and operators remain responsible for the safe design, operation, maintenance, staffing, supervision, inspection, and management of their facilities and attractions.

ALIVE Solutions does not assume operational control of a facility merely by providing education, consulting, assessment, inspection, or other professional services.

ALIVE Solutions may provide information regarding laws, regulations, codes, standards, manufacturer guidance, industry practices, research, or other reference materials.

Such information may change over time and may vary by jurisdiction, facility type, attraction, manufacturer, or operating environment.

While we strive to provide useful and accurate information, ALIVE Solutions does not guarantee that general reference information available through the website is current, complete, or applicable to every facility or jurisdiction.

Users and operators are responsible for confirming the requirements that apply to their specific circumstances.

ALIVE Solutions may provide assessments, inspections, operational reviews, benchmarking, consulting, expert services, and related professional services.

The scope and limitations of these services may be described in a separate proposal, agreement, statement of work, engagement letter, report, or service-specific terms.

An assessment, inspection, or review reflects conditions and information available within the scope and time period of that engagement. It does not guarantee that every hazard, deficiency, legal issue, maintenance condition, operational concern, or future event will be identified.

Unless specifically agreed otherwise in writing, ALIVE Solutions does not assume responsibility for implementing recommendations or managing the client's operation.

Coaching, personal-development, leadership-development, and human-performance services offered by ALIVE Solutions are educational and developmental in nature.

They are not medical care, mental-health treatment, psychotherapy, diagnosis, or another licensed healthcare service.

Participants remain responsible for their own decisions, actions, goals, and outcomes.

No specific personal, professional, financial, career, relationship, or performance outcome is guaranteed.

ALIVE Solutions provides tools, education, recommendations, systems, and strategies intended to support improvement.

However, results depend upon many factors outside our control, including implementation, staffing, leadership, facility conditions, participant engagement, training quality, supervision, equipment, operations, and individual decision-making.

Accordingly, we do not guarantee a particular result from any training, consulting service, assessment, course, coaching program, certification, product, or recommendation.

Where ALIVE Solutions offers certification, verification, recognition, assessment, or similar programs, the applicable designation reflects satisfaction of the requirements established for that specific program at the time of evaluation.

Unless expressly stated otherwise, certification or verification:

• Is not a governmental license or regulatory approval. 
• Does not guarantee future performance. 
• Does not guarantee that an incident will not occur. 
• Does not replace the operator's responsibility to comply with applicable laws, regulations, standards, manufacturer requirements, or facility procedures. 

ALIVE Solutions may establish, update, suspend, revoke, or modify certification or verification requirements as reasonably necessary to preserve program integrity.

Our website may contain links to or integrate with third-party websites, learning platforms, payment processors, social-media platforms, scheduling services, video providers, or other services.

These third parties are independent of ALIVE Solutions.

We are not responsible for their content, availability, security, privacy practices, policies, or actions.

Your use of third-party services is governed by the terms and policies of those providers.

ALIVE Solutions maintains social-media accounts and may offer opportunities for users to comment, respond, participate in discussions, or otherwise interact with us.

Content you voluntarily post publicly may be visible to others.

You are responsible for ensuring that anything you submit does not violate another person's privacy, intellectual property, confidentiality, or other legal rights.

We may remove content from platforms we control when we reasonably determine that it is inappropriate, unlawful, misleading, abusive, infringing, promotional spam, or otherwise inconsistent with our community or brand standards.

We welcome feedback regarding ALIVE Solutions programs and services.

If you voluntarily provide suggestions, ideas, recommendations, or feedback regarding improvements to our products, programs, or services, you understand that we may use that feedback without restriction or compensation to you.

This does not give ALIVE Solutions ownership of confidential client information, proprietary materials belonging to you, or other information protected by a separate agreement.

Prices are listed in U.S. dollars unless otherwise indicated.

Purchases are subject to acceptance by ALIVE Solutions and successful payment processing.

We may correct pricing, typographical, technical, or product-description errors.

If an error materially affects an order already placed, we will take reasonable steps to contact the purchaser and appropriately correct, cancel, or refund the affected transaction.

Payments may be processed by third-party payment providers.

Course, program, event, consulting, and product availability may be limited and is not guaranteed.

We may modify, discontinue, replace, reschedule, or update products, courses, services, or program features when reasonably necessary.

When a paid service has already been purchased, any cancellation, substitution, credit, or refund will be handled according to the terms applicable to that purchase.

Refund, cancellation, rescheduling, transfer, and credit policies may differ depending on the product or service purchased.

The policy communicated during registration, checkout, within a proposal, service agreement, course license, event agreement, or other purchase documentation will apply to that transaction.

If no separate refund policy is provided, please contact ALIVE Solutions regarding the applicable terms before purchasing.

ALIVE Solutions respects intellectual property rights.

If you believe material appearing on our website infringes your copyright, please contact us and provide:

• Your name and contact information. 
• Identification of the copyrighted work. 
• Identification and location of the material you believe infringes the work. 
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or law. 
• A statement that the information provided is accurate and that you are the copyright owner or authorized to act on the owner's behalf. 
• Your physical or electronic signature. 

Please submit copyright concerns through our Contact Us page or the contact information listed below.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE, GENERAL WEBSITE CONTENT, DIGITAL RESOURCES, AND ONLINE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

ALIVE Solutions does not warrant that:

• The website will always be available or uninterrupted. 
• The website will be completely error-free. 
• Every defect will be corrected. 
• Electronic systems will be free from viruses or other harmful components. 
• General website information will always be current or complete. 
• Use of a product, course, service, or resource will produce a particular result. 

To the fullest extent permitted by applicable law, ALIVE Solutions disclaims implied warranties including merchantability, fitness for a particular purpose, and non-infringement where such disclaimers are legally permitted.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

To the fullest extent permitted by applicable law, ALIVE Solutions Inc. and its officers, directors, employees, contractors, agents, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of the website, general website content, online services, courses, or products.

This includes, where permitted by law, damages relating to loss of profits, revenue, business opportunity, goodwill, data, or use.

Except where prohibited by law or superseded by a separate written agreement, ALIVE Solutions' aggregate liability arising from a purchased product or service will not exceed the amount actually paid to ALIVE Solutions for the specific product or service giving rise to the claim.

If no purchase is associated with the claim, ALIVE Solutions' aggregate liability relating solely to use of the website will not exceed $100.

Some jurisdictions do not permit certain limitations of liability. In those jurisdictions, these limitations apply only to the maximum extent legally permitted.

You remain responsible for decisions and actions you take based upon information, education, recommendations, or resources provided by ALIVE Solutions.

This is particularly important in aquatic operations, where conditions, facilities, attractions, personnel, regulations, and risks differ.

Nothing in these Terms transfers operational responsibility from an owner, operator, employer, manager, professional, or participant to ALIVE Solutions unless a separate written agreement expressly states otherwise.

To the extent permitted by law, you agree to indemnify and hold harmless ALIVE Solutions Inc. and its officers, directors, employees, agents, contractors, and affiliates from third-party claims, liabilities, damages, costs, and reasonable attorneys' fees arising from:

• Your unlawful use of the website or services. 
• Your material violation of these Terms. 
• Your infringement of another person's intellectual property or other legal rights. 
• Content you submit through services we operate. 
• Your unauthorized reproduction, distribution, or commercial use of ALIVE Content. 

ALIVE Solutions reserves the right to participate in or assume control of the defense of a claim subject to indemnification.

We may restrict, suspend, or terminate access to our website, accounts, courses, programs, or materials if:

• These Terms are violated. 
• Access is being misused. 
• Intellectual property is being improperly distributed. 
• Payment obligations have not been satisfied. 
• Continued access creates a security, operational, legal, or reputational risk. 
• A program or service has ended according to its applicable terms. 

Termination does not eliminate provisions that by their nature should survive, including intellectual property protections, disclaimers, liability limitations, indemnification, and dispute provisions.

We encourage you to contact ALIVE Solutions first if a concern or dispute arises so that we have an opportunity to resolve the matter informally.

PLEASE READ THE FOLLOWING CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except where prohibited by applicable law, disputes arising from or relating to these Terms, a purchase, or use of ALIVE Solutions services that cannot be resolved informally will be resolved through binding arbitration on an individual basis rather than in court.

Arbitration will be administered pursuant to the applicable rules of the American Arbitration Association (“AAA”) unless the parties agree to another arbitration provider.

The Federal Arbitration Act will govern the interpretation and enforcement of this arbitration provision where applicable.

Unless applicable law requires otherwise, arbitration will occur in Idaho or through a remote proceeding when permitted by the applicable arbitration rules and agreed or required.

To the fullest extent permitted by law, disputes must be brought only in an individual's or entity's own capacity and not as a plaintiff or class member in a purported class, collective, consolidated, or representative proceeding.

If a court determines that a particular claim cannot legally be subject to arbitration, that claim will be handled by a court with appropriate jurisdiction, and the remainder of this arbitration provision will continue to apply to the extent legally enforceable.

The Federal Arbitration Act generally provides for enforcement of written arbitration agreements involving commerce, although ordinary contract defenses and some statutory exceptions can affect enforceability. 

Because arbitration clauses and class-action waivers have significant legal consequences, I strongly recommend having Idaho counsel review this section before publishing it.

Except to the extent federal law applies, these Terms and disputes arising from them will be governed by the laws of the State of Idaho, without regard to conflict-of-laws principles.

For disputes that are not subject to arbitration, the parties consent to jurisdiction and venue in the appropriate state or federal courts located in Idaho, unless applicable law requires otherwise.

To the fullest extent permitted by applicable law, any claim arising from these Terms or your use of the website or services must be commenced within one year after the claim accrues, unless applicable law requires a longer period.

Any legally required limitation period will control where this provision cannot lawfully shorten it.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permissible or severed as necessary.

The remaining provisions will remain in effect.

Failure by ALIVE Solutions to enforce a provision of these Terms does not waive our right to enforce that provision or any other provision later.

These Terms and our Privacy Policy constitute the general terms governing use of our website and services.

A particular purchase, consulting engagement, training program, certification, course, event, license, or service may also be governed by a proposal, contract, statement of work, registration agreement, service license, or other specific terms.

If there is a conflict, the more specific written agreement governing that product or service will control.

You may not assign rights or obligations under these Terms without our prior written consent.

ALIVE Solutions may assign these Terms in connection with a merger, restructuring, sale, acquisition, transfer of assets, or other legitimate business transaction.

When you communicate with ALIVE Solutions electronically or use our online services, you consent to receiving communications related to your transaction, registration, account, or service electronically.

Electronic communications may include email, online notices, or communications through an applicable course or registration platform.

Questions regarding these Terms of Use may be directed to:

ALIVE Solutions Inc.
Idaho, United States
Email: hello@alive-solutions.com

Or contact us through our website's Contact Us page.