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About dispatch smart
high quality training + operating systems
- Our training modules are designed to set dispatchers and operators up for unparalleled success.
- Harnessing a 2:1:3 instruction process and our meticulously detailed DISPATCH SMART formulas, we offer training that's not only effective but also impeccably documented.
- Ensuring your team is well-trained is not only essential for their performance but also a crucial factor in protecting your operations from potential liabilities.
injury + claim reduction
- Effective dispatch practices have been proven to dramatically reduce injuries and claims, resulting in significant financial savings for water slide parks.
- Did you know that a staggering 86% of waterpark injuries occur on waterslides? With an average of 4,200 people seeking hospital care annually due to waterslide-related injuries, the potential risks are undeniable.
- Dispatch Smart empowers you to mitigate these risks, and can improve your defensibility, potentially saving you millions in injury settlements or frivolous claims.
Operational leadership
- Our program focuses on developing strong operational leaders who can deliver high-quality dispatch training and effectively lead attractions during operation.
- We offer a tiered leadership program that includes safety and slide walking inspections, along with certificates of completion for each level.
- By fostering a culture of accuracy, completeness, and consistency, Dispatch Smart reduces operational risk and claims across the board, and helps your operational leaders to be more effective and confident.
improved guest + staff experience
- Providing a consistent operational product is the cornerstone of enhancing the guest experience and provides confidence to staff operating attractions.
- Dispatch Smart equips your dispatchers with the tools and training needed to deliver a seamless and memorable customer journey.
- When guests know what to expect, their satisfaction soars, leading to better reviews and repeat visits.
- An improved guest experience is a direct reflection of a happier and more confident staff.
REVIEWS / FEEDBACK
"The case study videos and debriefs were my favorite. I appreciate the speakers giving clear and friendly instruction. The course felt entertaining by the way the speakers talked about their experiences translated a feeling of human to human training." - J.C. - Wild Waves
"I thought this was really informative, and it opened me up to a lot of knowledge of things i had never thought of or didn't consider to be apart of dispatch. This program has absolutely helped to reduce our injuries and claims" - Park Director
"Great content, thank you both for the valuable learnings from this program and the incorporation of leadership training within the program." - Director of Ops - Ocean Breeze
"Wow, I'm really glad I took this training. I had no idea about half of the things discussed. I feel really confident in my ability to dispatch safely now. Thank you so much. My next goal is to be a Captain!" D.S - Roaring Springs
DISPATCH SMART ASSESSMENTS
AN ADDED LAYER OF INSIGHTS, FEEDBACK, ACCOUNTABILITY + SUPPORT:
Our assessments are designed to provide high quality data and feedback with a visible system for improvement and growth. Our two signature assessment options are:
ARROW - AQUATIC RISK REDUCTION + OPERATIONAL WELLNESS
ARROW is an extensive review of the operation highlighting 12 key areas with 360 data points of evaluation. Dispatch performance is a key component of the ARROW Assessment along with a holistic look at the operation.
DART - DISPATCH + ATTRACTIONS REVIEW + TRAINING
DART is a more selective and focusted review of dispatch and attractions operation and leadership. DART is focused on 6 key areas with 20+ data points and focused dispatch information and feedback.