Dispatch Smart

holistic waterslide dispatch program

training for waterslide dispatchers, trainers, inspectors, + leaders

Are you ready to elevate your waterslide operations and training program? Look no further than Dispatch Smart – the ultimate program meticulously crafted for waterslide dispatchers and operators. With our unique blend of operational, risk consulting, and accident investigation expertise, we bring you an unrivaled training program and system that's second to none. Dispatch Smart is a proven system to help streamline your operations, increase safety, decrease risk, and elevate your attractions experience for guests and staff. Dispatch smart is...

An extensive dispatch training program + system for waterpark operators created through our unique lens of operational experience, risk consulting experience, and accident investigation experience
A multi-layered training experience with online training modules featuring dispatch keys to success and extensive case study videos to support both operators and dispatchers
Designed to provide high quality, effective, and realistic training for dispatchers and operational leaders
A replicatable system and formula used to dispatch attractions consistently, accurately, and completely
A complete system with documentation resources and guides for best practices and implementation with ALIVE Solutions guidance and support
Flexible and adaptive designed to meet your operational and unique attraction needs

Ready to Gain insights?

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About dispatch smart

high quality training + operating systems

Our training modules are designed to set dispatchers and operators up for unparalleled success.
Harnessing a 2:1:3 instruction process and our meticulously detailed DISPATCH SMART formulas, we offer training that's not only effective but also impeccably documented.
Ensuring your team is well-trained is not only essential for their performance but also a crucial factor in protecting your operations from potential liabilities.

injury + claim reduction

Effective dispatch practices have been proven to dramatically reduce injuries and claims, resulting in significant financial savings for water slide parks.
Did you know that a staggering 86% of waterpark injuries occur on waterslides? With an average of 4,200 people seeking hospital care annually due to waterslide-related injuries, the potential risks are undeniable.
Dispatch Smart empowers you to mitigate these risks, and can improve your defensibility, potentially saving you millions in injury settlements or frivolous claims.

Operational leadership

Our program focuses on developing strong operational leaders who can deliver high-quality dispatch training and effectively lead attractions during operation.
We offer a tiered leadership program that includes safety and slide walking inspections, along with certificates of completion for each level.
By fostering a culture of accuracy, completeness, and consistency, Dispatch Smart reduces operational risk and claims across the board, and helps your operational leaders to be more effective and confident.

improved guest + staff experience

Providing a consistent operational product is the cornerstone of enhancing the guest experience and provides confidence to staff operating attractions.
Dispatch Smart equips your dispatchers with the tools and training needed to deliver a seamless and memorable customer journey.
When guests know what to expect, their satisfaction soars, leading to better reviews and repeat visits.
An improved guest experience is a direct reflection of a happier and more confident staff.

online training course levels

dispatcher levels

The base level of Dispatcher Training is a thoughtfully created online course that covers important dispatcher knowledge along with a review of the Dispatch Smart Formula. The videos are filled with videos and an exit comprehension quiz. Returner Dispatchers can take the refresher training which is a condensed review of the basic level information.

captain levels (jr. / sr. )

Captains are certified as dispatch trainers and leaders in the field. this training focuses on operational leadership strategies and effective management of attractions. This dynamic training includes case study videos with an exit quiz and a certificate of completion for your records!

The Jr. Captain Level is an operational certification focused on conducting operational safety inspections.
The Sr. Captain level is an optional certification focused on training for conducting slide walking inspections.

master captain

This is the IT level. This training includes operational best practices, risk reduction strategies, downloadable templates and resources for the dispatch smart training program. This training allows the Master Captain to certify Captains and has an exit quiz with a certificate of completion for your records!

REVIEWS / FEEDBACK

"The case study videos and debriefs were my favorite. I appreciate the speakers giving clear and friendly instruction. The course felt entertaining by the way the speakers talked about their experiences translated a feeling of human to human training." - J.C. - Wild Waves

"I thought this was really informative, and it opened me up to a lot of knowledge of things i had never thought of or didn't consider to be apart of dispatch. This program has absolutely helped to reduce our injuries and claims" - Park Director

"Great content, thank you both for the valuable learnings from this program and the incorporation of leadership training within the program." - Director of Ops - Ocean Breeze

"Wow, I'm really glad I took this training. I had no idea about half of the things discussed. I feel really confident in my ability to dispatch safely now. Thank you so much. My next goal is to be a Captain!" D.S - Roaring Springs

DISPATCH SMART ASSESSMENTS

AN ADDED LAYER OF INSIGHTS, FEEDBACK, ACCOUNTABILITY + SUPPORT:

Our assessments are designed to provide high quality data and feedback with a visible system for improvement and growth. Our two signature assessment options are:

ARROW - AQUATIC RISK REDUCTION + OPERATIONAL WELLNESS

ARROW is an extensive review of the operation highlighting 12 key areas with 360 data points of evaluation. Dispatch performance is a key component of the ARROW Assessment along with a holistic look at the operation.

DART - DISPATCH + ATTRACTIONS REVIEW + TRAINING

DART is a more selective and focusted review of dispatch and attractions operation and leadership. DART is focused on 6 key areas with 20+ data points and focused dispatch information and feedback.

Frequently Asked Questions

Please reach us at hello@alive-solutions.com if you cannot find an answer to your question.

Will this work for my facility type?

If you have aquatic attractions or waterslides, we can confidently say YES! From small single slide facilities to large scale waterparks, Dispatch Smart has been proven to work effectively!

How much does it cost?

The Dispatch Smart program is a flat rate cost based on the number of attractions / dispatchers. The flat fee includes everything, so it is easy for budgeting and forecasting. Contact us today to request specific pricing based on your facility use.

How much time in advance do I need to implement the program?

We recommend 1-3 months depending on the number of staff to be able to train your team and give them time to complete the trainings. We have implemented in just a few weeks, but a longer lead time makes it a little easier.

What if I have a year round facility?

No problem, we have Dispatch Smart in year round operations. We are happy to help you integrate the new program into your current operations confidently and easily.

How does the program work with J-1 (International) staff?

Our program has been very successful at facilities with J-1 staff members. We have received great feedback that they appreciate the structure and it made the process easier to understand. We have some helpful tips and strategies for implementing with J-1 staff members as well!

How do I convince my leadership / supervisor / executive that this is important?

We would love to help! We believe data and numbers are an important conversation to have with decision makers. We have comprehensive informational materials we can send you and we are happy to jump on a short zoom call for an introduction and overview. We know that once they are exposed to the information they will understand the immense value Dispatch Smart brings. Contact us today to get more information or set up and intro call.

Does this work the same as dispatch for hard rides / roller coasters?

No, our program is different and completely specific to water attractions / water slides. We believe roller coasters / hard rides are dispatched, trained, and operated much differently than a water slide is. Roller coasters typically have a large dispatch operation with a high volume of people being dispatched at the same time. Roller coasters have a lot less rider freedom and less room for rider error. Roller coasters tend to have a lot less attraction variables to consider. Rides training typically involves training focused on one attraction for an extended period of time (4-6+ hours). Waterpark operations and training is much different and our program and process is a reflection of these differences. Both types of dispatch are important to be done safely, but we have found they are very different. We have worked with several waterparks who have tried to implement a rides based program into their waterparks, and were not happy and did not see the results they wanted. Fortunately, Dispatch Smart was able to provide them with an effective dispatch program that has proven to work great for their water parks!

Do I have to go somewhere or travel to get certified?

No, our program is completely online with a series of dynamic training videos and resources. This saves our clients money and time. We always set up remote video calls to connect and check in with our clients during the process so we are involved and connected throughout the journey. We do offer optional on site implementation or in person trainings if this is something your operation needs, just ask for a quote here!

Do I have to do the ARROW or DART Assessments?

No, we have some Dispatch Smart clients who just do the training program without an assessment, and we have others who do assessments. We are happy to help in whatever way makes the most sense for you and your operation. We do believe the assessments are able to bring a level of accountability, growth minded approach, awareness, and validation; but they are not a requirement for use of the Dispatch Smart program.

dispatch smart